SHIPPING AND RETURN POLICY
What is the cost of shipping?
There is no charge for shipping for orders within India. For all international orders from outside india, orders under INR 15,000 (approx. USD 220) are charged INR 2,000 (approx. USD 30) and all international orders above INR 15,000 are shipped free.
How long will it take for the order to reach me?
Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 2-4 days for domestic orders and 5-7 days for international orders to reach you.
Please note that your items may arrive in multiple shipments based on the delivery dates for orders with multiple items. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delay beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please call us at +91 800 1233 69522 or write to us at firstname.lastname@example.org and we will resolve any issue for the delay right away.
My order has been shipped. Can I track it?
For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order
You can track the status of your package 24 hours after your order is dispatched from our QC centre.
Our delivery partner is Bluedart. You can track your package at http://www.bluedart.com/.
2. Returns, Refunds, Cancellations and Exchanges
What is the return policy on Nykaa Design Studio?
Most of the ready to ship products are eligible for return and refund for domestic orders. Made to order products are usually not eligible for returns. Please refer the product page for return and exchange policy. Please note that all international orders are not eligible for returns or exchange.
If the product is eligible for return, you may call on our customer care number at +91 800 1233 69522 or write to us at email@example.com within 48 hours of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned. Refunds will be processed only after quality check of the returned items.
Can I cancel my order?
You can cancel your order within 24 hours of order.
How will I receive refund for my cancelled or returned product?
We will process your refund within 5 business days of cancellation or quality check confirmation in case of returns. The money will be refunded to your bank account.
Can I return part of my order?
Yes. You can return the products that are eligible for returns within 48 hours of delivery.
My garment does not fit me. What can I do?
We strive our best to give you garment and or body sizing guide for all our products. However, if the product does not fit, minor size and fit alterations might be available for orders placed within India. Please contact our customer service for any alteration and exchange requests and our team will try its best to help you subject to availability.
3. International Shipping and Returns
Which countries does Nykaa Design Studio ship to?
Nykaa Design Studio ships to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman and Mauritius.
What are the international shipping costs and duties?
For all international orders from outside India, orders under INR 15,000 (approx. USD 220) are charged INR 2,000 (approx. USD 30) and all international orders above INR 15,000 are shipped free.
Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
Can I return, exchange or cancel an international order?
You can cancel your order within 24 hours of order. Please note that all international orders are not eligible for returns or exchange.
How long will it take for my order to reach me?
From the time of shipping – it will take about 5-7 days for your international order to reach you.
What payment methods do Nykaa Design Studio allow for international shipping?
You can use all international credit cards to make the payment for your international shipping orders. You can also pay using Paypal.